Nest Thermostat Away Mode Not Working: Easy Solution!

If your Nest Thermostat’s Away Mode isn’t working, check the settings and ensure proper configuration. Troubleshoot by adjusting the schedule and checking for any software updates.

Make sure the thermostat is connected to Wi-Fi and set up correctly. In this blog post, we will explore common issues that may cause the Nest Thermostat’s Away Mode to malfunction and provide step-by-step solutions to help you fix the problem.

By following these guidelines, you can ensure that your Nest Thermostat operates smoothly and efficiently, saving energy and enhancing your overall home comfort. Let’s dive in and address the Nest Thermostat Away Mode not working issue effectively.

Introduction To Nest Thermostat Away Mode Issues

Nest Thermostat’s Away Mode is designed to save energy by adjusting temperatures when you’re not home. However, users have reported various challenges with this feature.

Common Complaints

  • Temperature not adjusting properly
  • Device does not detect absence accurately
  • Settings reverting back unexpectedly

Impact On Energy Savings

When the Away Mode malfunctions, it can lead to unnecessary energy consumption, negating the thermostat’s efficiency.

Identifying The Problem

Encountering issues with your Nest Thermostat’s Away Mode not functioning properly? Troubleshoot by checking settings, Wi-Fi connection, and software updates. Ensure the thermostat is correctly installed and within the recommended distance for optimal performance.

Identifying the Problem: If you have a Nest thermostat, you may have noticed that the Away Mode isn’t working properly. This can be frustrating, especially if you rely on the Away Mode to save energy and money. In this section, we will discuss how to identify the problem with your Nest thermostat’s Away Mode.

Symptoms of a Malfunctioning Away Mode: There are several symptoms that can indicate a problem with your Nest thermostat’s Away Mode, including:

  • thermostat is not switching to Away Mode when you leave home
  • The thermostat is not switching back to Home Mode when you return home
  • thermostat is switching to Away Mode even when you’re at home
  • The thermostat is not following your preferred temperature settings in Away Mode If you notice any of these symptoms, it’s likely that there is an issue with your Nest thermostat’s Away Mode.

Tools for Troubleshooting: To troubleshoot the issue with your Nest thermostat’s Away Mode, you will need the following tools:

  • A smartphone or tablet with the Nest app installed
  • Access to your Nest account
  • A stable internet connection Once you have these tools, you can begin troubleshooting the issue with your Nest thermostat’s Away Mode.

In the next section, we will discuss how to troubleshoot the issue step-by-step.

Quick Fixes At A Glance

When the Nest Thermostat’s Away mode malfunctions, there are a few quick fixes that can be tried before seeking professional assistance. By following the troubleshooting steps below, you may be able to resolve the issue and get your thermostat back on track.

Restarting The Device

To restart your Nest Thermostat, press down on the display for 10 seconds until it reboots. This simple action can often resolve minor glitches and restore normal function. After restarting, check if the Away mode is working as expected.

Checking Wi-fi Connectivity

Ensure that your Nest Thermostat is connected to Wi-Fi and receiving a strong signal. Navigate to the settings menu on the thermostat and select “Network” to verify the Wi-Fi connection. If the connection seems weak or unstable, try resetting your Wi-Fi router and reconnecting the thermostat.

User Settings Check

When troubleshooting the Nest Thermostat’s Away Mode not working, a critical step is to review the user settings. This entails a thorough examination of the temperature preferences and ensuring the Home/Away Assist feature is enabled.

Reviewing Temperature Preferences

Begin by reviewing the temperature preferences set on your Nest Thermostat. Access the settings menu on the device and verify the desired temperature range for both the Home and Away modes. Make sure that the settings align with your comfort and energy-saving requirements.

Ensuring Home/away Assist Is Enabled

Check if the Home/Away Assist feature is activated on your Nest Thermostat. This function enables the device to automatically switch to Away mode when it detects that no one is home, contributing to energy efficiency. Navigate to the settings and confirm that this feature is enabled. If not, toggle the settings to activate it.

Software Issues And Updates

When it comes to the Nest Thermostat’s Away Mode not working, software issues and updates play a crucial role in resolving these issues. Let’s delve into the specific software-related challenges and their solutions.

Updating The Nest Firmware

Keeping the Nest thermostat’s firmware updated is essential for ensuring proper functionality. Regularly check for firmware updates using the Nest app or website to benefit from the latest bug fixes and performance improvements.

Resolving App-related Glitches

If you encounter app-related glitches, consider uninstalling and reinstalling the Nest app. This can resolve common issues that may be affecting the thermostat’s Away Mode. Additionally, ensure that your smartphone’s operating system is up to date to optimize compatibility with the Nest app.

Sensor Calibration

Ensure optimal performance of your Nest Thermostat by troubleshooting the Away Mode issue with sensor calibration. Fine-tuning the sensors can rectify the problem and enhance the thermostat’s functionality.

  • Sensor calibration`
  • Positioning of Nest Thermostat`
  • Cleaning the Sensors`

Advanced Troubleshooting Steps

If you’ve noticed that your Nest Thermostat’s Away mode is not working, don’t worry. There are several advanced troubleshooting steps you can take to resolve the issue. In this post, we’ll go over the factory reset process and how to contact customer support for assistance.

Factory Reset Process

The factory reset process is a great way to troubleshoot issues with your Nest Thermostat, including problems with the Away mode. Here’s how to do it:

  1. On your thermostat, go to the Settings menu.
  2. Select “Reset” and then “Reset Schedule.”
  3. Select “Reset” again and then “All Settings.”
  4. Confirm that you want to reset your thermostat.

Once you’ve completed the factory reset process, you’ll need to set up your thermostat again. This will include connecting it to your Wi-Fi network and setting up your preferences.

Contacting Customer Support

If the factory reset process doesn’t resolve the issue with your Nest Thermostat’s Away mode, you can contact customer support for assistance. Here’s how:

  1. Go to the Nest support website.
  2. Select “Contact us” at the bottom of the page.
  3. Select “Nest Thermostat” as the product you need help with.
  4. Select “Away mode” as the topic you need help with.
  5. Choose the contact method that works best for you, such as phone or chat.

When you contact customer support, be sure to provide as much information as possible about the issue you’re experiencing. This will help the support team diagnose and resolve the problem more quickly.

Preventative Measures For Future

To address Nest Thermostat Away Mode not working, proactive steps can prevent future issues. Troubleshoot by adjusting settings and ensuring proper Wi-Fi connectivity for seamless functionality. Regularly update software and seek professional assistance if problems persist.

Regular Maintenance Tips

  • Check thermostat settings monthly.
  • Replace batteries annually.
  • Ensure proper Wi-Fi connectivity.

Staying Informed About Updates

  1. Subscribe to Nest emails for notifications.
  2. Check the Nest app regularly for updates.
  3. Join online forums for user insights.

Conclusion And Final Thoughts

Discovering that your Nest Thermostat Away Mode isn’t working can be frustrating. Double-check settings and Wi-Fi connection for a quick fix. Consider contacting Nest support for advanced troubleshooting if the issue persists.

Recap Of Solutions

If you’ve experienced issues with your Nest Thermostat’s Away mode, there are several troubleshooting steps you can take to address the problem. First, ensure that your thermostat is connected to the internet and that the Away mode is enabled in the settings. Additionally, check for any software updates and verify that the thermostat’s location and schedule settings are accurate. If these steps do not resolve the issue, resetting the thermostat to its factory settings may help.

When To Consider A Professional

If you have attempted the suggested solutions and the Nest Thermostat’s Away mode is still not functioning properly, it may be time to enlist the expertise of a professional. HVAC technicians with experience working on Nest Thermostats can diagnose and address any underlying issues that may be affecting the device’s performance. Professional assistance can provide peace of mind and ensure that your thermostat operates as intended.

Frequently Asked Questions

How Do I Set My Nest Thermostat To Away?

To set your Nest thermostat to Away, simply press the thermostat and select “Away” mode. Alternatively, you can use the Nest app to change the setting remotely.

Why Is My Nest Not Going Into Eco Mode When Away?

Ensure your Nest is set to “Auto-Away” mode for Eco mode to activate when you’re away.

How Does The Nest Thermostat Know You Are Away?

The Nest thermostat uses sensors to detect if there is movement in your home. If no movement is detected for a certain amount of time, it assumes you are away. Additionally, you can set your thermostat to “away” mode manually, using the Nest app.

How Does Home Away Assist Work On Nest Thermostat?

Home Away Assist on Nest thermostat automatically adjusts the temperature when you’re away to save energy. It uses your phone’s location to determine if you’re home or not. When you leave, it sets the temperature to save energy, and when you return, it adjusts back for comfort.


Ensuring your Nest Thermostat’s Away Mode functions properly is crucial for energy efficiency. By troubleshooting common issues and seeking professional help if needed, you can enjoy a comfortable and cost-effective home environment. Stay proactive and attentive to your thermostat’s settings to maximize its benefits.

Scott Maupin